Return policy

In the provision of the services, Fourvenues never acts as the organiser of the Events published on its Website, nor does it participate in any phase of their organisation. Consequently, Fourvenues will not be responsible in any case for the cancellation, total or partial, nor for the modifications that could suffer these Events, whose decision will depend ultimately on the own Event Organizers of such Events.

By virtue of the foregoing, claims related to the Events organized by the Event Organizers, or to their modification or cancellation, total or partial, must be addressed directly by the Users to the Event Organizers of the Events.

Likewise, Fourvenues informs Users that, in accordance with current consumer regulations, the right of withdrawal of consumers is not applicable, as said right of withdrawal is specifically excluded by the regulations applicable to the provision of services related with leisure activities, specifically article 103 section I) of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

Without prejudice of the foregoing, Users may request a total or partial refund of the amount paid for the Tickets when the Event is suspended or substantially modified, except in those cases in which the suspension or substantial modification occurs once the Event has begun and is due to force majeure.

For cases in which Users are entitled to request a refund of the amount paid for the Ticket(s), or part thereof, the following provisions shall apply:

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Total cancellation of the Event:

Total cancellation of an Event shall be understood as the definitive and total cancellation of the same, provided that such cancellation is not due to force majeure and without notification of a new postponed date for the celebration of the same. In case of total cancellation of an event, the User may request the total or partial refund of the purchase price to the corresponding Event Organizers, and the Event Organizers must also refund the corresponding management costs incurred by the Users when purchasing the Tickets. The Event Organizers, as organizers of the Event, shall be responsible for such refunds and for the claims associated with them due to a total cancellation of the Event. In the same way, it will be the responsibility of the Event Organizers to proceed to the refund of the corresponding amounts in the terms that, in each case, are determined by the applicable state or regional regulations, Fourvenues will not be liable for refunds made by the Event Organizers outside the legally established terms that, in any case, may never exceed fourteen (14) calendar days from the communication of the cancellation of the event. Notwithstanding the foregoing, Fourvenues will collaborate as much as possible in the refund processes and will make its Platform available to the Event Organizers and Users so that the corresponding refunds can be managed through the same.

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Partial cancellation

of

the Event:

It will be understood that there is partial cancellation when, in an Event whose duration is greater than twenty-four (24) hours, at least one (1) of the days of celebration of the same is cancelled without force majeure cause for such partial cancellation. In this case, the User may claim from the Event Organizer the partial refund of the amount corresponding exclusively to the day or days that have been affected by the cancellation, as well as, if applicable, the corresponding management fees. Notwithstanding that refunds may be made, as the case may be, through the Website, the Website is exonerated from any liability related to the refund of the amounts corresponding to a partial cancellation of the Event, whose responsibility will fall solely on the Event Organizer as organizer of the Event, who must proceed to make the corresponding refunds within a maximum period of fourteen (14) calendar days from the communication of the partial cancellation of the Event or, in the event that prior communication has not been possible, since the partial cancellation of the Event has taken place.

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Substantial modification of the Event:

"Substantial modification" shall be understood as any modification that causes the Event to differ substantially from the Event that Users could reasonably expect in general and provided that there is no force majeure. A substantial modification shall not be understood as an alteration in the start time of the Event. In the event of a substantial alteration of an Event, Users may choose to confirm their attendance at the modified Event under the new circumstances resulting therefrom or, instead, request the Event Organizer to refund the price of the Ticket(s) purchased, within the period set for this purpose in each case (not being able in any case the Event Organizers to delay more than fourteen (14) calendar days from the User's communication of their request for refund to proceed with the same). Furthermore, the Event Organizers shall be obliged to refund, not only the amount paid by the Users for the price of the Tickets, but also the corresponding management costs incurred by the Users, in accordance with the applicable regulations. In the event that the User does not communicate within the established period of fourteen (14) days that he/she wishes to request a refund of the amount paid, it will be understood that he/she confirms his/her order for the modified Event and, consequently, he/she will not have the right to demand a refund of the amount of the Ticket(s) purchased.

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Error in the price:

In the event that errors are detected in the price of the Ticket(s), the User shall have the right to be informed as soon as possible by the Event Organizer of the Event and without undue delay, so that the User can decide whether to continue with the purchase at the correct price (making the corresponding additional payment) or to cancel the order. In the event that the User decides to cancel the order, he/she will be entitled to a refund of the amount paid for the ticket(s) purchased, including, if applicable, the administration fees paid, within fourteen (14) calendar days from the date of the communication of the error.

In any of the above cases, the customer service team of Fourvenues will attend the communications received by the Users related to this type of circumstances, answering as quickly and efficiently as possible and trying to speed up the communication between the User and the Event Organizer to achieve the fastest possible resolution in the necessary cases.

The impossibility to attend an Event or making a mistake at the time of entering any data throughout the process of purchasing Tickets to an Event, will not be grounds of a refund, nor will adversely weather conditions that do not prevent the Event from taking place.

Without prejudice to the fact that the corresponding refunds may be made, where applicable, through the Website, Event Organizers will be responsible for the reimbursement of the corresponding amounts within fifteen (15) days from the public communication of the cancellation of the Event. Refunds will be made to the account associated with the bank card used in the process of purchase of the Tickets.

Fourvenues makes available to the Event Organizers the possibility of activating, for the Events they wish to, the “Cancellation insurance” system, through which the final Users may, upon payment of an additional amount of the Ticket(s) purchased, which will be shown as Final Price before proceeding to its payment, request the refund of the amount paid for the Ticket(s) in the event of not being able to finally attend the Event in question.

Therefore, and without prejudice to the provisions of the previous Stipulation, in those Events in which the Event Organizers has activated the “Cancellation insurance” system offered by Fourvenues, the Users may request a refund of the amount paid for the Ticket(s) if they are unable to attend the corresponding Event.

To this end, End Users must: (i) send a written request to this effect to Fourvenues by the means indicated during the purchase process; (ii) that this request is sent within the stipulated period, of which the User will be previously informed during the purchase process and; (iii) that the Users send all the information required for this purpose, of which they will also be informed prior to contracting the “Cancellation insurance” system.